100% Work From Home
Every role is fully remote. No commute, no relocation, no hybrid asterisk.
Omni Direct Solutions runs customer care and sales programs for well-known utility and home-service brands. Our teams are 100% remote, our schedules bend around real life, and our supervisors almost all started on the phones.
Not a list of buzzwords. These are the things our people say matter when we ask them.
Every role is fully remote. No commute, no relocation, no hybrid asterisk.
Full-time and part-time shifts across a wide daily window. Tell us what works and we build around it where we can.
Team leads, QA, training and workforce roles are filled from the floor first. Most of our supervisors started on the phones.
Small teams, a supervisor who knows your name, contests and recognition that are actually fun instead of mandatory.
You are paid from day one of training, and nobody takes a live call until they are ready.
You supply the computer and a wired setup: wired headset, wired mouse and wired ethernet. No Wi-Fi, no Bluetooth — call quality depends on it. You get the full list before you accept, so there are no surprises.
You are talking with customers of well-known utility and home-service brands, not cold-calling strangers.
A steady hourly base plus incentives on top. Metrics are transparent and posted daily, so you always know where you stand and what the next tier pays.
PTO you actually get to use. Time away is planned around the schedule, not squeezed out of it.
Four steps, and a real person at every one of them.
A short form — about three minutes. Attach your resume and cover letter.
A recruiter calls to talk through the role, the schedule and your questions.
Remote, instructor-led, with a small class and a lot of practice.
You take your first calls with your trainer and team lead on hand.
A few things matter more than a resume line. Here is what we look for.
Most of this job is hearing what someone actually needs before you say anything.
Some calls are easy, some aren't. Staying even is the skill that pays.
Your own computer plus a fully wired setup — wired headset, wired mouse and wired ethernet. Wi-Fi and Bluetooth are not supported. And a quiet, distraction-free place to work.
A background check is part of onboarding for most programs.
The application takes about three minutes, and a recruiter follows up personally — not an autoresponder.
Start your application